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We are looking for a to join an IT team supporting a leading pharmaceutical manufacturing site in Schaffhausen

Field Support Engineer – Manufacturing IT

• In this role, you will provide hands-on technical support for critical manufacturing and laboratory IT systems, helping ensure their reliability, performance and continuous improvement
• You will work closely with local and global IT teams, as well as manufacturing and laboratory professionals, in a dynamic and highly regulated environment
• Provide day-to-day technical support, maintenance and troubleshooting for manufacturing and laboratory IT systems, including MES, PAS-X, Antares and Track & Trace applications
• Support system configuration, updates and lifecycle management activities
• Investigate and resolve technical incidents in collaboration with local and global IT support teams
• Work closely with manufacturing, laboratory and IT teams to ensure system availability and operational continuity
• Support IT activities related to projects, system changes and the integration of Operational Technology (OT) equipment
• Manage user access, system configurations and technical documentation
• Contribute to continuous improvement initiatives to enhance system reliability and efficiency
• Ensure compliance with applicable pharmaceutical industry standards and regulations, including GxP, EHS and SOX
• Participate in the local on-call support rotation when required

Your Profile

• Bachelor’s degree in Computer Science, Engineering or a related field, or equivalent professional experience
• in IT infrastructure, technical support or a similar role
• At least 5 years of experience
• Strong knowledge of Microsoft operating systems and Microsoft SQL Server
• Experience supporting IT systems in manufacturing, laboratory or industrial environments
• Familiarity with MES platforms such as PAS-X or similar manufacturing applications is a strong advantage
• Knowledge of cloud technologies, particularly Microsoft Azure and AWS
• Previous experience in the pharmaceutical industry or another regulated environment is an asset
• Good communication skills in , both written and spoken
• German and English
• A proactive, reliable and solution-oriented approach, with the ability to work independently and as part of a team
• Experience mentoring or supporting apprentices would be an advantage

Why Join Us?

• This is an opportunity to work in a technically challenging pharmaceutical environment where IT plays a key role in supporting manufacturing operations
• You will collaborate with experienced professionals, gain exposure to specialized manufacturing technologies and contribute directly to the reliability of business-critical systems
• Interested in taking the next step in your IT career?
• We would be pleased to hear from you. Apply now and discover this opportunity with in Schaffhausen
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