Senior Jira Administrator (m,f,d) - JSM/Jira/ Atlassian / REST APIs/ - Remote

Project: To join a leading enterprise organisation, we are seeking an experienced Jira and Jira Service Management specialist to design, implement and support workflows across IT and multiple business functions. The role covers Jira and JSM configuration, automation, integrations with platforms such as SAP and Azure, use of REST APIs, marketplace apps, documentation, user training and ongoing platform administration and support.

Tasks:

Design, configure and administer Jira Software and Jira Service Management for multiple business units
Implement and optimise ITSM and non-IT processes in JSM (e.g. HR, Finance, Facilities, Compliance)
Analyse business requirements and translate them into Jira and JSM workflows, custom fields, screens and permission schemes
Develop advanced automations using Jira Automation and ScriptRunner (e.g. listeners, scripted fields, post functions, validators)
Implement and maintain integrations with other systems using Jira REST APIs and webhooks
Integrate and support AI-based capabilities (e.g. Rovo or similar solutions) within Jira workflows and service desks
Migrate and onboard existing ITSM processes and data from legacy tools into Jira Service Management
Ensure performance, stability and security of Jira and JSM environments, including housekeeping and upgrades
Define templates, standards and best practices for project and service desk configuration
Create and maintain technical and end-user documentation, including configuration guides and runbooks
Provide 2nd and 3rd level support, troubleshooting and root cause analysis for Jira and JSM issues
Deliver training and coaching for product owners, project managers, service owners and key users
Collaborate with external vendors and internal teams to evaluate, implement and manage marketplace apps

Required Skills & Experience:

Bachelor's degree in computer science, Software Engineering, or related field or equivalent hands-on experience in place of formal education.
Minimum 5 years of experience implementing processes on Jira and/or Jira Service Management.
Atlassian Certified Professional certification
Strong understanding of Jira's customization options such as workflows, permissions, notifications, etc.
Experience with advanced customizations in Jira: Automation for Jira and Scriptrunner apps.
Experience using Jira's REST APIs and integrating Jira with other platforms
Experience with using Rovo or other AI solutions within Jira workflows

Languages:

Fluent English (written and spoken)
German or Spanish is an advantage

Senior Jira Administrator - JSM/Jira/ Atlassian

Senior Jira Administrator (m,f,d) - JSM/Jira/ Atlassian / REST APIs/ - Remote

Project: To join a leading enterprise organisation, we are seeking an experienced Jira and Jira Service Management specialist to design, implement and support workflows across IT and multiple business functions. The role covers Jira and JSM configuration, automation, integrations with platforms such as SAP and Azure, use of REST APIs, marketplace apps, documentation, user training and ongoing platform administration and support.

Tasks:

• Design, configure and administer Jira Software and Jira Service Management for multiple business units
• Implement and optimise ITSM and non-IT processes in JSM (e.g. HR, Finance, Facilities, Compliance)
• Analyse business requirements and translate them into Jira and JSM workflows, custom fields, screens and permission schemes
• Develop advanced automations using Jira Automation and ScriptRunner (e.g. listeners, scripted fields, post functions, validators)
• Implement and maintain integrations with other systems using Jira REST APIs and webhooks
• Integrate and support AI-based capabilities (e.g. Rovo or similar solutions) within Jira workflows and service desks
• Migrate and onboard existing ITSM processes and data from legacy tools into Jira Service Management
• Ensure performance, stability and security of Jira and JSM environments, including housekeeping and upgrades
• Define templates, standards and best practices for project and service desk configuration
• Create and maintain technical and end-user documentation, including configuration guides and runbooks
• Provide 2nd and 3rd level support, troubleshooting and root cause analysis for Jira and JSM issues
• Deliver training and coaching for product owners, project managers, service owners and key users
• Collaborate with external vendors and internal teams to evaluate, implement and manage marketplace apps

Required Skills & Experience:

• Bachelor's degree in computer science, Software Engineering, or related field or equivalent hands-on experience in place of formal education.
• Minimum 5 years of experience implementing processes on Jira and/or Jira Service Management.
• Atlassian Certified Professional certification
• Strong understanding of Jira's customization options such as workflows, permissions, notifications, etc.
• Experience with advanced customizations in Jira: Automation for Jira and Scriptrunner apps.
• Experience using Jira's REST APIs and integrating Jira with other platforms
• Experience with using Rovo or other AI solutions within Jira workflows

Languages:

• Fluent English (written and spoken)
• German or Spanish is an advantage

Ref. Number : 924726KS
Role: Senior Jira Administrator/JSM/ Atlassian (all)
Location: Remote / Spain
Work Load : 100%
Start Date: ASAP
End Date: 6 months (possible extension)

Should you find yourself suitable for this position then please send us your complete CV using the link in this advert. If the position is not a perfect match and you wish to receive other opportunities directly, you can send us your CV anyway via this advert or to jobs[at]itcag[dot]com.

Contact us for further information regarding our company, our positions or our attractive payroll-only-program: +41 41 760 77 01.

About us:

ITech Consult is a certified ISO 9001:2015 Swiss company with offices also located in Germany and Ireland. ITech Consult is specialized in delivering IT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.