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Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands

1.Position Overview

• This role forms part of our technical service team providing high level services, both in-house and on-site throughout the assigned state(s) to our internal and external customers that includes installation, calibration, preventive maintenance and repair of dental equipment
• Working both individually and as part of team, undertake technical service and support of the Company’s products
• Positively influence customer satisfaction by providing timely and proficient technical service and advice, for internal and external customers
• Positively influence the financial goals of the Company through cost and inventory control, accurate and timely invoicing and the promotion of the Company’s products and services
• Installation, calibration, maintenance and repair of equipment sold and serviced by the Company
• Provide technical advice and support to the sales team
• Ensure that all contact with customers, whether internal or external, is of a high standard. This includes maintaining your appearance, the condition of your vehicle and the standard of communication with the customers
• Work collaboratively with all colleagues
• Attend calls as scheduled by the Technical Service Support Coordinators
• 100% accuracy on use of parts for service work, measured by stock take variations. Whenever parts are required you must make every practical effort to use part numbers in your communication
• Promote the Company’s service offers to customers, including calling to inform customers of the benefits of, and scheduling PM services
• Care and maintenance of all tools, parts, equipment supplied by the Company in accordance with the Company procedures and policies
• Care and maintenance for the Company vehicle in accordance with the Company vehicle policy. Vehicles must be cleaned regularly in order to maintain a professional appearance. Vehicles must be serviced as per the manufacturer’s recommendations
• Ensure every work area is kept clean and tidy and in accordance with quality control procedures
• Complete reports on the PDA system in a timely manner for all service and support activities
• Provide feedback to the Technical Service Manager/State Manager about issues that have an impact on technical service
• Ensure ongoing currency of functional and technical knowledge via self-directed learning and proactive involvement in training and personal research
• Ensure ongoing currency of systems and procedures via self-directed learning and proactive involvement in training as required
• Teamwork
• Work as a team, provide back up and support and share responsibility for completion of tasks as required
• Adhere to all health and safety procedures and policies to ensure a safe working environment
• Proactively identify and report safety and health risks to ensure continuous improvement of occupational health and safety practices
• Wear all personal protective equipment as required
• Maintain awareness and understanding of internal safety procedures and adhere to these at all times
• Proactively report and manage safety issues
• Number of positions reporting to this position is varied dependent on size and complexity of the region