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At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

Responsible for managing order related to B2B business activities including order entry, order status tracking, product availability, order fulfillment coordination, shipment booking, transport management, shipping documentation and complaint resolutions. The role serves as the single point of contact for our customers ensuring smooth communication and fostering strong relationships between customers, sales team, and supply chain organization

Diploma/University degree, preferable from Supply Chain/Logistics, Business Administration, Management or relevant fields, • Minimum of 5 years of experience in a Logistics & Customer Service role, • At least 5 years of SAP experience preferred, • Proficiency in Words, Excel, PowerPoint & other AI tools is an advantage, • Fluent in English communication (Speak & Write), • Strong preference for experience in the manufacturing industry or B2B environment, • Ability to troubleshoot and manage multiple priorities in a fast-paced setting, • Influences and persuades others and builds consensus through give and take, • Independent thinker with a collaborative spirit, dedicated to achieving collective goals, • Exceptional customer focus and adept at building strong relationships, • Solution-oriented mindset with keen attention to detail, • Holds self and others accountable for results, • Effective communicator capable of interfacing with various levels of management

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong

If you want to learn more about Barry Callebaut, please find further information

Logistics, Fulfillment, Supply Chain, QA, Operations, Customer Service, Quality