Explore Careers with Our Brands

A GREAT OPPORTUNITY AT W VERBIER LE SPA – OPEN 365 DAYS A YEAR

Key Responsibilities

• Take full responsibility for the operational and financial results of the Spa, ensuring profitability and driving development
• Ensure the W experience in accordance with brand standards and with the LQA and FORBES standards
• Develop marketing strategy, build member loyalty, enrich the programming, maintain customer relationships.
• Create and develop treatment concepts, partnerships, and innovative offers
• Analyze sales and financial reports monthly; propose recommendations based on market, seasonality, competition, and trends.
• Build an effective Talent structure to maintain productivity and efficiency ratios
• Collaborate with the marketing leadership to develop the annual plan, coordinate promotional offers. Ensure internal and external visibility
• Ensure strict compliance with Swiss hygiene and safety regulations as well as group standards. Guarantee maintenance of equipment and facilities
• Handle guest requests and complaints professionally.
• Implement a structured training program for Talents (permanent staff, seasonal, extras), conduct performance reviews, manage scheduling, attendance, leave, and absences