Company Description

• Facing the enchanting panorama of the Golden Horn, Aliée İstanbul’s multilayered hotel concept is exclusively designed to inspire and connect like-minded individuals
• With an average size of 100 square metres, the spacious and well-appointed suites exceed expectations, giving each traveller the personal cocoon where details are customised to perfection
• Aliée seamlessly reconnects the historical background of the Golden Horn with future generations, while standing out with its distinctive and innovative approach to hospitality
• Aliée İstanbul offers curious minds the warmth and comfort of home to explore, flourish, and enjoy the zest of life, night and day
• Aliée’s collection of cafes, restaurants, bar & entertainment venues, and wellness facilities bring together the globetrotters with local tastemakers. Coming alive with exclusive events round the clock Taste by Thomas Büchner, Pink Bar, Little House, Living Room, Aliée Swim
• Club, Wine Bar, Hasbahçe Terrace, Onetable, Tea House, Mondaine de Pariso and Well+ are to take their place among the in vogue establishments for cosmopolitan Istanbul

Job Description

• Have knowledge of all of the units and services in the Spa & Gym Centre
• Carry out all other duties assigned by managers and hotel management not specified in the job description
• Perform duties according to the practices and operational standards identified by the Spa Manager
• Approach guests in a friendly and respectful manner
• Welcome spa guests, introduce them to the Spa Centre and provide sufficient information about the services offered
• Have excellent knowledge of the human anatomy and pay attention to this during applications
• Carry out activities and practices aimed at increasing sales
• Responsible for procuring and ensuring availability of all care, cleaning and other supplies related to the massage rooms
• Check the massage room before admitting guests and ensure that the lighting and volume are at the desired level
• To fully comply with the duration of the service offered, ensuring that the service is neither shorter nor longer than it should be, and adhere to the standard operating instructions
• Punctually greet the guest that will receive services at the reception or place instructed by the reception and accompany the guest to the massage room in a respectful manner
• See guests out in the same respectful manner after the service is delivered
• Have good knowledge of the contents of all cosmetics used
• Continuously control the product stock and consumption levels and inform the Spa Manager beforehand for product purchase orders
• Report to the Spa Manager any guest complaints and requests related to practical errors or the information provided during product and massage applications, sales and while explaining the services

Qualifications

• University degree in a related discipline preferred
• Preferably luxury brand experience in a similar position
• Excellent communication and organization skills
• Strong interpersonal and problem solving abilities
• Ability to work within a team
• Excellent reading, writing and oral proficiency in English Language