Simulands is a Zurich based company that develops medical simulators for training and education, with a focus on devices in the cardiology and cardiac surgery field. Our range of physical simulators are made of a combination of various advanced materials and manufacturing techniques and replicate the true anatomy of normal or diseased heart and vascular structures. Therefore, our simulators enable training with real devices, usually catheter-based for minimally invasive treatments.

We are looking for a 80%-100% Team & Customer Success Assistant (m/f) who could join our team in Zurich.

Function: Team & Customer Success Assistant

Job Type: 80%-100%

Reporting to: CEO

Knowledge & Previous Experiences:

• Proven experience in customer service/support roles (min. 3 years), ideally in an international environment
• Experience in office management or executive assistance (min. 3 years preferred)
• Proficiency in MS Office and CRM systems (Salesforce, Microsoft Dynamics preferred)

Languages: Fluent in English and German (written and spoken)

Personal traits: We are looking for someone with a structured and disciplined approach to work, coupled with strong attention to detail. The ideal candidate is eager to learn, proactive in tackling challenges independently, and capable of managing their responsibilities with minimal supervision. Success in this role requires adaptability to shifting priorities, the ability to stay organized, and a collaborative spirit to contribute effectively within a small, fast-paced team.

Other requirements: Only Swiss residency will be considered

Duties & Responsibilities:

• Customer Success & Support: Act as point of contact for customers for post-sales support; Responsible for existing customers services and products upselling; Coordinate with internal teams to manage customer onboarding, trainings, and satisfaction; Manage logistics related to customer service (e.g., shipments, service requests, training coordination); Ensure timely handling of customer claims and resolution coordination; Maintain customer records in CRM systems (Salesforce, Dynamics); Support logistics for product maintenance and service-related shipments
• Office & Team Support: Oversee day-to-day office operations (supplies, facilities, vendors); Support team communication and coordination; Organize meetings, workshops, and team-building events; Coordinate travel arrangements for management and staff; Organize customer visits, board meetings, and internal events; Manage incoming/outgoing mail and documentation filing; Assist in marketing tasks (e.g., LinkedIn page maintenance)
• Procurement & Order Administration: Manage purchasing orders (POs) and vendor orders end-to-end; Enter POs and invoices in ERP system; Monitor and reconcile orders and deliveries; Coordinate with Finance for invoice tracking and processing; Maintain procurement records and ensure timely payment processes
• Administrative & Executive Support: Assist management with calendar scheduling and document preparation; Support HR records management; Ensure all records and contracts (e.g., NDAs, insurance) are up to date and properly filed

What We Offer:

• A dynamic and meaningful workplace with direct impact on global healthcare training
• Flexible working arrangements (80–100% workload)
• Broad responsibilities and daily variety
• Growth and development opportunities
• A collaborative and trust-based team environment
• Zurich-based offices with engagement in international projects and events

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