Technical Coordinator - Nespresso

Location: La-Tour-de-Peilz, Switzerland
Work model: Hybrid / Full time
Contract type / duration: Permanent

Reimagine what coffee can be. Reimagine what you can become.

As a Technical Coordinator at Nespresso, your mission is to help deliver an exceptional after-sales service experience by coordinating technical knowledge, training activities, and continuous improvement initiatives across our service network. You will make a difference by collaborating closely with Customer Relationship Center teams, Sales teams, Boutique Technical Support teams, repair centers, logistics partners, outsourcers, and technical specialists. This is your opportunity to elevate the world of coffee while driving positive impact.

How you-ll make an impact as a Technical Coordinator

• Creating and continuously updating training materials for machines, processes, and technical topics, ensuring our teams are equipped with the right knowledge and ready to support new product launches.
• Delivering engaging training sessions and coaching for internal and external stakeholders, helping build confidence and technical expertise across both B2C and B2B activities.
• Acting as a trusted point of contact for repair centers, outsourcers, and internal teams, supporting the resolution of technical questions, special cases, and operational challenges.
• Connecting people across multiple departments and partners, fostering collaboration, knowledge sharing, and alignment to deliver a high-quality customer experience.
• Analyzing operational and customer service indicators, identifying root causes, spotting improvement opportunities, and contributing to better performance across the after-sales service network.
• Supporting the continuous improvement of repair and after-sales processes to enhance service quality, operational efficiency, and customer satisfaction.

What will make you successful

• Bringing initial experience in a technical, customer service, training, or operational environment, together with a genuine interest in learning and developing your technical expertise.
• Applying a structured and organized approach to your work, with the ability to manage priorities independently, follow procedures, and deliver high-quality outcomes.
• Using Microsoft Excel, Word, PowerPoint, and digital tools confidently to create training materials, analyze information, and support day-to-day activities.
• Building strong relationships with ease, communicating confidently with a variety of stakeholders, facilitating knowledge sharing, and feeling comfortable working across multiple teams and functions.
• Communicating fluently in French and German with good understanding of English.
• Embodying our WECAN behaviors: We Inspire, we Care, we Act, and we Innovate.

At Nespresso, we grow together in a culture of care, inclusion, and innovation.

Our benefits are designed to support your growth and wellbeing, so you can thrive at work and in life:

• Flexible working options, including hybrid work possibilities (for office based roles)
• Paid holidays beyond legal requirements
• Learning and development opportunities to grow your career
• Performance based bonus
• Healthcare contribution and access to the Employee Assistance Program
• Strong employer contribution to your pension plan
• Generous parental leave and comprehensive family support solutions
• Attractive employee discounts across various products and services

What to expect from our hiring process

We are committed to an inclusive and respectful hiring experience and are happy to provide reasonable accommodations if needed. Our workplaces are fully accessible and supported by a strong safety culture, with modern installations and procedures to ensure a safe environment for everyone.

The hiring process typically includes a video interview with Talent Acquisition, an interview with the hiring team, and a final discussion and offer. We review applications as they are received and close the role once a strong list of relevant candidates is identified, so we encourage you to apply early. All information is treated confidentially.

Ready to grow together?

Apply now and reimagine what you can become.

La Tour-de-Peilz, CH