Technical Customer Service Specialist (Medical Devices)

Job Overview

We are seeking a proactive service?oriented and technically skilled team member to join our Technical Customer Service team. This role serves as 2nd level support and involves managing and documenting customer complaints and supporting both internal and external stakeholders. You will handle and analyze technical inquiries, coordinate cross?functional investigations, and ensure high?quality documentation. The position is international and collaborative, requiring strong analytical skills, ownership, and a mindset for continuous improvement.

Key Responsibilities

• Troubleshoot issues, identify root causes, and provide effective solutions.
• Handle and resolve technical customer inquiries (2nd-level support).
• Collaborate with engineering, quality, and product teams on complex cases.
• Document all inquiries, complaints, and service activities in an audit?compliant manner.
• Consolidate global complaint data and identify potential trends.
• Communicate clearly with global internal and external stakeholders.

• Certified Technician or Electrician, or solid understanding of mechanics and electronics.
• Experience in technical service, repair, or 2nd?level technical support.
•  Strong analytical skills and reliable, audit-proof documentation practices.
•  Excellent communication skills in English and German.
• Structured, solution-oriented working style and openness to improving workflows.

• Meaningful activity on products that enable a personalized therapy for patients
• Flat hierarchy, short decision-making processes, interdisciplinary collaboration
• Opportunity to contribute and develop your skills in an agile company

Policy for unsolicited applications from recruiters and recruitment agencies
We do not accept any unsolicited applications from recruiters or recruitment agencies without a prior written agreement between both parties. Therefore, we will not be liable for any commission, fee, or expense for candidates submitted spontaneously. Any application sent without a prior agreement will be considered a direct application and will not be subject to any commission rights.