Technical Customer Service Specialist

Job Overview

We are looking for a technically skilled and service?oriented specialist to join our Technical Customer Team. In this 2nd?level support role, you will handle and analyze technical customer inquiries, coordinate cross?functional investigations, and ensure high?quality documentation. The position is international and collaborative, requiring strong analytical skills, ownership, and a mindset for continuous improvement.

Key Tasks:

• Handle and resolve technical customer inquiries (2nd?level support).
• Troubleshoot issues, identify root causes, and provide effective solutions.
• Collaborate with engineering, quality, and product teams on complex cases.
• Document all inquiries, complaints, and service activities in an audit?compliant manner.
• Consolidate global complaint data and identify potential trends.
• Communicate clearly with global internal and external stakeholders

• Certified Technician or Electrician, or solid understanding of mechanics and electronics.
• Experience in technical service, repair, or 2nd?level technical support.
• Strong analytical skills and reliable, audit-proof documentation practices.
• Excellent communication skills in English and German.
• Structured, solution-oriented working style and openness to improving workflows.

• Meaningful work on products that are life-saving or effectively support patient therapy
• Flat hierarchies, truly interdisciplinary workgroups
• The opportunity to contribute ideas, actively participate, and make decisions

Policy for unsolicited applications from recruiters and recruitment agencies

We do not accept any unsolicited applications from recruiters or recruitment agencies without a prior written agreement between both parties. Therefore, we will not be liable for any commission, fee, or expense for candidates submitted spontaneously. Any application sent without a prior agreement will be considered a direct application and will not be subject to any commission rights.