Building the bank of tomorrow takes more than skills. , It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential

• We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to +500’000 clients, through our performant and secured digital platforms
• Our +1000 employees work in a flexible way, without dress code and in multicultural teams. , By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment
• We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success

We’re looking for a to keep momentum on key initiatives (while a team member is on extended leave). You’ll run end‑to‑end research that directly shapes Swissquote’s products across investing, trading, daily banking and crypto. You’ll collaborate closely with product managers, designers, data/analytics, and engineering to turn user insight into confident product decisions

mixed‑methods UX Researcher

• What you’ll do (outcomes & responsibilities)
• across discovery and evaluation (interviews, usability studies, field studies, surveys, tree/card tests), matching method to decision and timeline
• Plan and execute research
• synthesize evidence into concise narratives, opportunity areas, and prioritized recommendations; ensure findings land with the right stakeholders
• Deliver clear, actionable insights
• define success metrics (e.g., task success, SUS/UMUX‑Lite, time‑on‑task, adoption/retention), partner with Product/Design to track changes after launch
• Measure experience & impact
• recruit diverse participants; consider accessibility and different levels of financial literacy; surface risks and ethical considerations
• map journeys, uncover unmet needs, inform prioritization, and de‑risk big bets with lean experiments
• manage panel/screeners, consent and privacy, study templates, and a tidy repository so others can self‑serve
• Maintain ResearchOps
• co‑create with PRM/Design/Eng, present in reviews, and facilitate workshops that move decisions forward
• Partner across teams

hands‑on UX research in product teams (fintech or other complex domains a plus)

3–6 years

• qualitative depth and practical quantitative skills (survey design, basic stats, confidence intervals, practical sample sizing)
• Mixed‑methods fluency
• turns complexity into simple stories; comfortable presenting to senior stakeholders in English
• bias to action
• sound judgment on consent, privacy, and data handling in a regulated environment
• Ethical and compliant
• Tooling familiarity
• Experience in ; familiarity with investor types and risk appetites
• brokerage/trading/wealth or daily banking
• Working knowledge of , journey analytics, and experimentation with product teams
• proficiency (C1), French, German or Italian a plus
• Accessibility testing experience (WCAG awareness) and working with assistive technologies

collaboration with clear, focused research cycles aligned to product roadmaps

Pragmatic, approach: we scale methods to the decision, timeline, and risk