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Job Qualifications

• 2–5 years of experience in
• health insurance, hospitals/clinics, provider relations, managed care, or healthcare services
• Minimum Diploma/Bachelor’s degree in Public Health, Nursing, Midwifery, or other healthcare-related fields
• Good understanding of healthcare processes, including treatment flow, benefit plans, and claims (is a plus)
• Strong interpersonal and communication skills to build relationships with providers (hospitals, clinics, medical professionals), brokers, and clients
• Ability to analyze customer/patient needs with a strong service-oriented mindset
• Proactive, detail-oriented, and able to collaborate effectively across functions (claims, underwriting, sales)

Job Accountabilities - Key Accountabilities

• Work with internal Zurich teams to design customer service solution and coordinate the customer team to deliver
• Develop good understanding of customer and broker needs and build and maintain strong working relationships with both
• Understand customer service needs and Zurich capabilities and use to build customer specific service propositions and associated costing
• Focal point for the customer and the broker team with regards to implementation of customer service proposition
• Ensure compliance of program with management information
• Actively identify opportunities to share Risk Insights with Customer and Broker to improve their knowledge and differentiate Zurich
• Understand Underwriting appetite on all Line of Business's by Zurich and actively promote cross sell opportunities
• Provide recommendations on activity and resource prioritization for channel development, and influence the design and implementation of standards and programs -campaigns to support business improvement -growth
• Research best practice and review and analyze detailed business models to support senior management in developing and improving sales and distribution processes and systems

Why Zurich

• At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
• We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great! , Join us as we constantly explore new ways to
• protect our customers and the planet